Terminos & Condiciones

ALL RESERVATIONS PAID THROUGH PAYPAL MUST BE CONFIRMED FOR THE OWNER OF THE EMAIL USED TO PAY IN PAYPAL; IF WE DO NOT RECEIVE THIS, YOUR RESERVATION COULD BE CANCELED AND THE FUNDS WILL BE RETURNED WITHIN 7 DAYS


WHY SHALL I ARRIVE 30 MINUTES PRIOR TO THE EXPERIENCE?
Once you reach on your time (30 minutes prior to the session) there will be a waiting lounge with a welcome drink waiting for you. The customer will be signing at the reception, and will have a safety briefing prior to the session.

WHAT IF MY SESSION IS CANCELLED?
The experience will only be cancelled if there are major occurrences such as natural disasters, bad weather, etc. In such cases, a full refund on credit/debit card will be applied for people that can’t change their dates to other date available.

GOOD TO KNOW
Please inquire about our vegetarian menu and report any food allergies in advance. Guests who appear to be intoxicated will not be permitted to board the Dinner in the Sky restaurant due to safety reasons. Unaccompanied children will not be permitted to participate. Please arrive at least 30 minutes before the indicated time of your lift. Each lift lasts an hour. If you arrive late, your reservation will be canceled without refund. Don't forget to take your booking confirmation with you.

WHAT HAPPENS IF YOU NEED TO USE THE RESTROOM?
Washroom facilities will be provided on the ground and we recommend that you go before getting on the platform. All guests are recommended to use the restroom prior to taking their seats. However, if there is an emergency and you need to use the restroom during your flight, the platform table will be lowered, but you will not be able to continue flight session.

CAN I BRING MY OWN FOOD AND/OR DRINKS?
We strictly prohibit outside food or drinks to be brought into the event area.

WHAT HAPPENS IF I DON’T TURN UP?
Kindly note that once a seat purchase has been made, strictly no refund will be given, unless the experience is cancelled by the organizers themselves, for reasons such as bad weather, etc. The table will take off as per schedule. 

WHAT IS THE CANCELLATION POLICY?
You can cancel your reservation without cost 72 hours before it, after this time you will be charged with a penalty of 50% of the value of your ticket.  Late arrivals or not showing are also 100% non-refundable. Guests must arrive 30 minutes in advance to prepare for the lift. For the experience of our other guests, we will not delay or bring the lift back to the ground for guests who arrive late. We will not accept any individuals that appear to be under the influence of drugs or alcohol.

IS SMOKING ALLOWED?
Dinner in the Sky is a non smoking event for safety reasons.

Contact Us

Do you have any questions or concerns? Contact us!

Downtown Punta Cana
Dominican Republic

Flight Hours

Monday: Only Private Dinners

Tuesday: 6:00pm | 8:00pm | 10:00pm

Wednesday: 6:00pm | 8:00pm | 10:00pm

Thursday: 6:00pm | 8:00pm | 10:00pm

Friday: 6:00pm | 8:00pm | 10:00pm

Weekend:
11:00am | 6:00pm | 8:00pm | 10:00pm

Instagram

instagram_031.png

Search